Based in the Lonsdale office, you'll take full ownership of day-to-day service operations — scheduling technicians, managing breakdown response, and ensuring every job is completed, reported, and closed out to a high standard.
You'll be coordinating a team of qualified technicians and apprentices, shared with the install/sales division — on any given day you'll typically be allocating 2 field staff to breakdown and general service work, so solid prioritisation and scheduling judgement is essential.
The Service Manager will be key in leading, mentoring and managing the team of service technicians, supporting their training and development.
Key responsibilities
Schedule and dispatch technicians for breakdown callouts and planned service work maximising efficiency and turnaround times
Prioritise urgent breakdown jobs against scheduled service work in real time
Review technician job reports following every breakdown visit, ensuring accuracy and timely follow-up
Oversee quality control on all service and installation work, ensuring a consistently high technical standard
Complete job reports ready for invoicing, including all labour and materials, along with quotes for any extra work
Help mentor and develop technicians and apprentices in the field
Facilitate and optimise service KPIs
Manage supplier relationships and parts availability for service work
Handle customer escalations and resolve service complaints directly
Ensure WHS and industry compliance across all service work
About you
Relevant Air Conditioning breakdown and servicing experience, residential and/or commercial
Valid driver's licence
Competent using job management software
Demonstrated experience scheduling or coordinating field technicians, or explicit readiness to step up into this from a senior technician role
Advantages
Company vehicle provided
Paid day off for your birthday
Discounted service for immediate family
Regular team events
About us
Polar Air Heating & Cooling is an established residential and commercial air conditioning business in Lonsdale, South Australia.
We cover all elements of Air Conditioning including installation, maintenance and repairs across greater Adelaide.
Our Service team demand has grown steadily in recent years, with a 30% growth over the last financial year.
📌 Service Manager – Air Conditioning Repairs & Servicing Lonsdale
🏢 Polar Air Heating and Cooling
📍 Lonsdale
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