Customer Success Lead

At b2wise, we help customers get real value from our supply chain planning platform. We're looking for a Customer Success Lead to be the go-to person for delivery, support, and adoption across the region.

The role

You'll sit at the intersection of customer success, solution delivery, and technical support — making sure customers get set up well, get answers quick, and get lasting value from the platform. You'll coordinate implementations, keep support quality high, and work closely with our Product, Development, Support, and Project Delivery teams. You'll also coach and support our junior Customer Success Managers, sharing knowledge and guiding day-to-day.

What you'll do
Act as the regional point of contact for customer success and solution delivery
Support complex implementations, configurations, and customer requirements
Keep support tickets high-quality and help drive root cause analysis




Coordinate priorities and commitments across Support and Development
Coach junior Customer Success Managers and run training for customers and internal teams
Capture customer feedback and feed it into product and roadmap discussions
Maintain explicit technical and operational documentation for your region

What you'll bring
Experience in customer success, support, solution delivery, or a related operational role within SaaS
A solid understanding of SaaS implementation and customer support processes
Robust communication, collaboration, and problem-solving skills
A knack for coaching and lifting up junior team members
Experience documenting technical or operational processes

Sound like you? We'd love to hear from you.

Pay: $100,000.00 – $110,000.00 per year

Work Location: Hybrid remote in Wyong NSW

📌 Senior Customer Success Manager Wyong
🏢 b2wise APAC
📍 Wyong