Job Description

We’re looking for reliable, detail-oriented individuals to join our team across our Cannington, Victoria Park & Belmont locations! This role is all about creating a excellent guest experience while helping keep our escape rooms running smoothly day to day.

Main Responsibilities:
Guest Check-in: Welcome teams, explain the game rules and mechanics, and ensure guests feel comfortable and ready to play.
Game Monitoring: Monitor live games and provide assistance or hints when needed to keep guests engaged and on track.
Room Turnaround: Reset and prepare escape rooms accurately and efficiently between bookings.
Front-of-House: Handle phone enquiries, process payments, and manage bookings through our booking system.
Maintenance: Complete general upkeep and light cleaning during quieter periods to keep the venue looking its best.

Candidate Requirements:
Solid communication and customer service skills
Excellent attention to detail and the ability to follow detailed instructions




Ability to work independently and manage time effectively
Reliable transport to your assigned branch

Availability and Rights:
Rights: Valid Australian work rights and English fluency are essential.
Schedule: Minimum 2 full days of availability per week (A mix of weekdays and weekends
Hours: Guaranteed 3 hours/week (1 shift), with potential for additional hours based on demand.

Pay: Up to $26.44 per hour

Perks:
Employee discount

Application Question(s):
What is your main form of transport? (If public, are you willing to take online services when needed?)
What is your weekly availability (include specific days & times)?
Do you have a preference for which store you'd like to be in? (Cannington, Vic Park, Belmont)

Experience:
Customer service: 1 year (Required)

Work Location: In person

📌 Escape Room Game Master Victoria Park
🏢 LOST REALITY Escape Room
📍 Victoria Park