About the role

DJB Plumbing & Gas is a busy, family-run plumbing and maintenance business based in Ballarat. We are looking for a reliable, organised and friendly Administration Officer to join our office team. This role would suit someone who enjoys working in a quick-paced environment, is confident communicating with customers and tradespeople, and can manage multiple tasks throughout the day.

Key responsibilities
Answering incoming phone calls and responding to customer enquiries
Booking and scheduling plumbing jobs
Managing technicians' calendars and daily schedules
Creating and updating jobs in ServiceM8
Preparing and sending quotes and invoices
Following up outstanding quotes, jobs and customer enquiries
General accounts and MYOB administration
Processing supplier invoices and purchase orders
Email and inbox management
Liaising with customers, suppliers,



property managers and commercial clients

About you
Strong administration and organisational skills
Confident and professional phone manner
Excellent written and verbal communication
Able to prioritise and manage multiple tasks
Comfortable working in a busy environment where priorities can change throughout the day
Positive computer skills and ability to learn current systems
Reliable, proactive and able to work as part of a small team
Strong attention to detail
Previous experience using ServiceM8 (highly regarded)
Previous experience using MYOB (highly regarded)

About us

DJB Plumbing & Gas is a busy, family-run plumbing and maintenance business based in Ballarat.

📌 Office Administration Delacombe
🏢 DJB Plumbing and Gas
📍 Delacombe