About the Business

Since 1946, Midford has provided Australian schools and students with cutting-edge and high-quality school wear. Designed to be both good-looking and hard-wearing, our dedication to quality has stood the test of time. Today, we're celebrating over 70 years as one of the country's leading school wear designers, manufacturers and retailers.

About the Role The Web and Online Customer Service Coordinator will provide head office support to multiple Online Uniform Stores located in every state across Australia. Reporting to the Retail Operations Manager, day-to-day activities include general customer service (phone and email), data entry, website edits (magento), building garments (SAP), delivery schedules, inventory allocation, AI image generation and supporting the warehouse team to continue the flow of orders to customers. Based in Midford's Head Office at Milperra, you will need strong attention to detail and communication skills and the ability to maintain relationships with key internal and external customers.

Duties / Responsibilities
Accurate processing and data entry of sales orders, invoices and credit notes.




Provide customer service for all online customer enquiries (phone and email) regarding orders placed, ETA's and exchange/returns/faulty information.
Garment building in internal system (SAP)
Website creation, edits and management (Magento)
Stock allocation & excel reporting
Delivery scheduling based on Term dates and School/customer requirements.
Information support to Territory Managers, School contacts and customers (parents and students).
Further assistance and admin duties for the management and retail store team
AI Image Generation

Benefits and perks Be part of a proactive team in a rapid-paced, growing business

Modern office building with in office parking

Friendly team

No overtime

Skills & Experience
Accurate and timely data entry skills
Demonstrated high level of customer service
Excellent spoken and written English
Able to work as a team in open plan office
Microsoft Office skills especially in Outlook & Excel
Strong attention to detail
Experience using Magento highly regarded
Knowledge of SAP highly regarded
Training on SAP will be provided

📌 Website And Online Customer Service Coordinator Milperra
🏢 Georges Apparel
📍 Milperra