Join a fast growing MSP providing innovation and leadership in technology solutions across multiple sectors. You will act as the Technical SME and take ownership of a portfolio of clients.

You will focus heavily on building strong client relationships, managing ongoing service delivery and guiding clients through their technology roadmap.

Key Responsibilities:
Client Management & Ownership
Strategy & Road Mapping
Service Delivery Oversight
Commercial & Pre-Sales Support
Operational Responsibilities

Skills & Experience:
Minimum 5+ years’ experience in IT roles, with at least 2 years in an MSP or similar client-facing workplace
Proven experience managing client relationships in a TAM, senior engineer, or service delivery role
Robust knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams, and Intune
Working knowledge of Microsoft Azure and Entra ID (Azure AD), including security and identity fundamentals




Solid understanding of business IT environments, including networking, endpoints, and cloud services
Solid troubleshooting skills, with the ability to own and drive issues to resolution
Excellent communication skills, both technical and non-technical
Ability to manage multiple clients and priorities independently

Bonus:
Experience with cyber security platforms (e.g. Sophos, Microsoft Defender, MDR services)
Experience with backup and disaster recovery solutions
Familiarity with firewalls, VPNs, and business internet (NBN) settings
Experience with service management platforms (e.g. ConnectWise, Autotask, Halo)
Microsoft certifications
Familiarity with ITIL principles

If interested, APPLY NOW for more details.

📌 Technical Account Manager Sydney
🏢 DeVision Recruitment
📍 Sydney