Technical Service Delivery Manager

Fixed term contract

Pay-$130k+super

Fully Onsite role

Location- Melbourne CBD

About the company An Australian gaming company that provides gaming management, technology, and support services to hospitality venues.

About the role The Technical Operations Manager is responsible for leading the delivery and continuous improvement of technology services across the organisation.

The role is accountable for service performance, operational excellence, customer satisfaction, people leadership and the establishment of a high-performance culture within the Operations function. The position ensures technology services are responsive and aligned with business priorities while driving accountability, ownership and continuous improvement across operational teams.

The Technical Operations Manager acts as the primary operational liaison between business stakeholders and technology teams, ensuring service outcomes are achieved through effective leadership, communication, governance and operational discipline.

What you'll need to succeed in the role
Minimum 5 years' experience in technology operations, service delivery, infrastructure,



support management or related leadership roles.
ITIL certification or demonstrated knowledge of IT Service Management (ITSM) principles.
Experience working within regulated industries or environments with solid governance and compliance requirements.
Demonstrated experience leading technical or operational teams.
Experience managing incidents, problems, operational risks and service performance.
Proven ability to establish accountability, performance expectations and continuous improvement cultures.
Experience working with service management methodologies such as ITIL.
Exceptional written and verbal communication skills.
Robust stakeholder engagement, facilitation and relationship management capabilities.
Ability to communicate effectively with technical teams, senior leaders and external customers.
Ability to use AI tools responsibly and effectively to improve productivity, in accordance with company's AI, Information Security and Privacy policies

If the above skills and experience match to what you are looking for in your next role please share your updated resume at email_hidden

📌 Service Delivery Manager Technical Melbourne
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