Service Advisor / Customer Service

Bibra Lake, WA | Full-Time | $75,000+ depending on experience

No dealership pressure. No nonsense. Just a solid Service Centre and a positive team.

Purely Commercials is a well-established Perth business with a busy Service Centre in Bibra Lake.

We’re looking for an experienced Service Advisor / Customer Service person to join our team and be the key link between our customers and technicians.

What you’ll be doing
Manage daily bookings and keep the workshop schedule running smoothly
Be the first point of contact for customers, both over the phone and face-to-face
Keep customers updated on the progress of their vehicle
Communicate between technicians and customers regarding repairs, quotes and approvals
Prepare quotes, job costings and invoices in the DMS
Order and track parts as required
Follow up suppliers and delivery timeframes
Coordinate outsourced work and raise purchase orders
Keep jobs moving and customers informed
Provide excellent customer service from booking through to vehicle collection

What we’re looking for
Previous Service Advisor,



workshop customer service or similar automotive experience
Basic automotive and parts knowledge
Solid customer service and communication skills
Organised and able to juggle multiple jobs and priorities
Comfortable communicating with both customers and technicians
Confident using computer systems and learning new processes
Someone who takes ownership, follows things through and gets things done

Experience with vans, utes, 4x4s or commercial vehicles would be an advantage.

What you’ll get
$75,000+ depending on experience
Full-time, stable position
No unrealistic dealership KPIs or sales pressure
Variety across vans, 4x4s, utes, motorhomes and commercial vehicles
A straightforward, down-to-earth team
Long-term opportunity with an established Perth business

Apply now

If you know your way around a workshop, enjoy dealing with customers and want a role where you can get on with the job without the dealership pressure, we’d like to hear from you.

Apply now and tell us a little about your automotive or workshop experience.

📌 Service Advisor / Customer Service Bibra Lake
🏢 Purely Commercials
📍 Bibra Lake