What success looks like in this role:

Role Overview

Installs, repairs, and provides technical maintenance for product and component hardware and software, primarily at customer premises. Ensures systems operate as designed and are maintained or upgraded per requirements. Works collaboratively with technical colleagues to deliver timely, effective service. Manages scheduling, administration, and customer communication to ensure satisfaction with service delivery and product functionality
Provides the full range of field engineering support for large and complex clients
Takes complete ownership of onsite service activity
Performs advanced maintenance on all products, including low‑complexity installations
Provides technical feedback on equipment, systems, and processes to improve service delivery
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs




Identifies and resolves systemic issues within the team
Proactively supports team members with technical assistance and expertise
Contributes to improved client service metrics through reporting and documentation
Monitors technical and process issues, informing management and recommending improvements

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You will be successful in this role if you have
Technical certification or associate degree preferred
2–4 years of hands‑on experience in field engineering or related technical support roles
Proven ability to perform maintenance, installations, and troubleshooting in customer settings
Must be an Australian Citizen
Active Australian Security Clearance - Baseline/NV1 is mandatory requirement

📌 Sr Tech Field Engineer Sydney
🏢 Unisys
📍 Sydney