About the role

This is an on-site, phone-based role that plays a pivotal part in the patient experience. You will be responsible for ensuring each patient's journey is smooth and streamlined within what can often be a complex industry. Through clear communication, empathy, and strong interpersonal skills, you will provide support and guidance, helping patients feel informed, comfortable, and cared for every step of the way.

Two positions available - Melbourne CBD and Melbourne’s south-east suburbs.

Key responsibilities
Delivering a high-quality, patient-focused experience across all interactions
Supporting patients via phone and email enquiries in a skilled and timely manner
Troubleshooting patient issues and complaints with empathy and effective problem-solving
Guiding patients through Doctor Canna processes, operations, and industry requirements
Processing medication orders from patients through to pharmacy dispatch
Maintaining accurate patient records, ensuring all necessary notes and logs are completed
Escalating clinical or operational queries to the appropriate team leads
Liaising with doctors, nurses, and pharmacists to ensure seamless patient care




Assisting in maintaining compliance with relevant guidelines and regulations

About you
Previous experience in healthcare, telehealth, or patient support
Strong communication skills
Excellent attention to detail and accuracy in your work
Solid computer skills and confidence navigating multiple systems
The ability to work efficiently in a fast-paced setting while maintaining a high standard of care

About us Doctor Canna is a leading natural therapy telehealth clinic, supporting patients across Australia. As a premier provider in the space, we take a patient-centred approach, ensuring every individual receives personalised care and guidance throughout their natural therapy journey. We are committed to delivering genuine support at every step, with real people available to listen, assist, and provide care when it's needed most.

Benefits
A welcoming and supportive workplace setting
Ongoing training in natural therapies, compliance, and internal systems
A collaborative culture that values teamwork, initiative, and contribution
Regular team activities and social events that keep our team connected
Competitive pay with room to develop and advance your career

📌 Patient Support Medicinal Cannabis Clinic Dispensary Team Melbourne (Australia)
🏢 Doctor Canna
📍 Australia