Freight Forwarding – Order Management & Customer Service

JHB is an Australian owned and managed, international freight forwarder looking for an experienced Order Management & Customer Service Specialist.

The Role

This is an experienced freight forwarding position for someone who understands the industry and is highly proficient in CargoWise.

You will manage customer orders and shipments from booking through to arrival - working closely with customers, shipping lines, airlines, overseas agents and our operations team.

Key Responsibilities
Manage customer orders and shipments.
Work with our sales & procurement team to manage rates and auto-rating.
Coordinate bookings with shipping lines, airlines and overseas agents
Monitor shipments, ETAs and potential delays
Provide proactive customer updates and resolve queries
Check charges, documentation and billing accuracy
Work closely with operations and customs team
Maintain high levels of data accuracy and customer service

About You

You will have




Minimum 5 years' experience in international freight forwarding
Robust CargoWise knowledge and experience
Strong Order Management and AutoRating experience
An outgoing and positive manner, with excellent attention to detail
Strong communication and customer service skills
Ability to manage multiple priorities and take ownership
A proactive, problem-solving attitude

Why Join J H Bachmann?
A boutique freight forwarder, with an experienced and supportive team
Exposure to all facets of international freight - AIR, SEA, IMPORT, EXPORT, FCL, LCL, BBK, PROJECTS
Long-term career opportunity
Friendly and qualified working setting

If you feel your not being appreciated where you are - then you are at the wrong company. If you beleive you are great at your job - then you need to work where you are appreciated !

📌 Order Managment / Customer Service Sylvania Waters
🏢 J H Bachmann
📍 Sylvania Waters