Desktop Support Engineer x 2

������ Locations: Sydney

������ Start: ASAP

������ Working Arrangement: Hybrid / Flexible

Salary - Up to $110,000

We're currently looking for two Desktop Support Engineers to join a growing, highly creative technology workplace supporting a global team of talented artists, developers and production professionals.

This is a fantastic opportunity for a Desktop Support Engineer who enjoys being hands-on, solving problems and working in an environment where technology, creativity and innovation come together.

You'll be part of a team-oriented global support function, providing day-to-day technical support while also getting exposure to specialist creative technology, infrastructure and security environments.

What you'll be doing
Providing 1st and 2nd level technical support to users both in office and remotely.
Troubleshooting a broad range of hardware, software, networking and connectivity issues.
Supporting office technology including AV equipment, meeting rooms and workplace hardware.
Installing, configuring and troubleshooting specialist software.
Managing user accounts, permissions and Group Policies through Active Directory.
Supporting endpoint security, antivirus and wider cyber security controls.




Managing users and data within a Google Enterprise environment.
Supporting and maintaining Perforce.
Monitoring network environments and investigating potential issues or events.
Maintaining hardware and software inventories and ensuring technology assets are accurately recorded.
Creating and maintaining technical documentation, Helpdesk processes and user guides.
Identifying opportunities to improve the reliability, performance and security of the technology environment.
Working closely with technical and non-technical stakeholders across a global team.

What we're looking for

We're keen to speak with Desktop Support / IT Support professionals who have a strong technical foundation and enjoy working in a fast-moving environment.

You'll ideally have experience across some of the following:

Infrastructure & Networking
Active Directory
DHCP / DNS
SMB
Windows Server
AWS

Security
Endpoint security and antivirus solutions
Network security / firewalls
Authentication and encryption technologies

Virtualisation & Infrastructure
Hyper-V
Proxmox
KVM
Docker
Infrastructure monitoring and configuration management tools

If this sounds like you, please click apply.

📌 Desktop Support Engineer Parramatta
🏢 IBC Recruitment
📍 Parramatta