3 days a week | 12-month rolling Contract

Data#3 is currently seeking an experienced Desktop Support Engineer to join a corporate IT environment, providing hands-on and remote support across desktop devices, hardware, software and connectivity.

Key responsibilities:
Manage desktop hardware and software incidents through to resolution
Provide desk-side, remote and VIP support
Perform IMAC and break/fix services for laptops and desktops
Install, configure, patch and maintain desktop devices
Provide support across Windows, MS Office, Outlook, VPN and mobile devices
Monitor endpoint security profiles and anti-virus compliance
Use ServiceNow or similar IT service management tools
Support desktop imaging, hardware replacements and spare parts management
Analyse service desk incidents and identify opportunities for user training and automation




Follow ITIL processes across Incident, Change, Problem and Service Requests

About you:
2–4 years' experience in a corporate Desktop Support setting
Robust Windows desktop support experience
Experience with ServiceNow or a similar ITSM platform
Strong knowledge of EUC and remote support tools
Experience supporting MS Office, Outlook, VPN and mobile devices
Understanding of ITIL processes

Nice to have:
Active Directory experience
Mac and tablet support

If you're a hands-on Desktop Support Engineer looking for your next chance, we'd like to hear from you.

Apply now or contact me directly for a confidential discussion.

📌 Desktop Support Engineer Melbourne (Australia)
🏢 Data#3
📍 Australia