About the role

We're looking for a casual Receptionist to join our team and be one of the friendly faces our guests see when they arrive.

Key responsibilities
Welcoming guests and providing friendly, helpful service
Checking guests in and out
Taking and managing reservations
Answering phone calls and guest enquiries
Handling payments and basic administration
Responding to guest requests and helping resolve any issues
Working closely with housekeeping and other hotel teams
Keeping the reception area organised and welcoming

About you
Enjoys working with people
Friendly and skilled manner with impeccable presentation
Confident answering the phone and dealing with enquiries
Positive attention to detail




Can stay calm and organised when things get busy
Comfortable working independently
Previous hotel, reception, hospitality or customer service experience (preferred, but not essential)
Available for a range of shifts, including weekends and some evenings

About us The Gem is a boutique hotel in the heart of Griffith, offering premium accommodation, excellent food at our Award winning Bull Bell restaurant and a welcoming experience for our guests. The Gem is part of Young Hotels Group, a growing hospitality group with venues across Sydney and regional NSW.

📌 Casual Receptions Guest Service Grade 3 Griffith
🏢 Young Hotels
📍 Griffith