About Independent Living Disability Services

ILDS is a values-driven NDIS provider delivering complex care, community access, and personalised support services.

Position Overview

This is a dual-focus role responsible for:
Service Delivery & Operational Oversight
Business Development & Participant Growth

We’re seeking an organised Admin Coordinator to manage intake, support clinicians, and deliver excellent client service.

Key Responsibilities
Handle enquiries and intake for NDIS and aged care clients
Support onboarding, data entry, and admin workflows
Escalate and manage service-related issues or risks
Ensure adherence to NDIS Practice Standards and internal policies
Review documentation, medication logs, incident reports, and support plans
Lead incident management and implement corrective actions
Maintain audit readiness and risk mitigation protocols
Conduct performance reviews and guide career development
Set weekly referral and conversion targets




Build and maintain strategic relationships with Support Coordinators, Plan Managers, LACs, hospitals, and referral networks
Roster utilisation and attendance
Participant occupancy and satisfaction

Required:
5+ years of admin experience in NDIS services (SIL experience preferred)
Deep understanding of NDIS Practice Standards and audit frameworks
Proven team management and mentoring capabilities
Experience overseeing referral or intake growth initiatives
Experience using Shiftcare, Xero and Google workspace

Whilst we would love to consider all candidates, due to a high volume of applications for this role we are only able to consider candidates who meet the above three criteria.

Please ensure that you provide a cover letter which details how you meet the above criteria. Applications without a cover letter will not be considered.

📌 Ndis Business Development Officer Bundoora
🏢 Independent Living Disability Services
📍 Bundoora