The Sails Motel is a recently renovated 22 room boutique motel located in the heart of Brunswick Heads.

We are seeking a motivated candidate for our front desk and guest services role.

The applicant would require availability over weekends, weekdays and weeknights with flexibility on shifts.

As the first point of contact for The Sails you have the following qualities
Previous experience in front of house or hotel/motel hospitality
Strong communication & customer service skills
Initiative and a great attention to detail
Proficiency with computers, preferably mac
A well groomed and qualified appearance
A positive focus with a passion for the hospitality industry
Confidence to work independently & without supervision
The ability to problem solve , multi task & remain calm and friendly under pressure

Preferred:




Availability for 4 set shifts per week on Thur/Fri/Sat/Sun with 11am starts into early evenings with a adaptable attitude
Little Hotelier/ Site Minder experience
RSA

Duties include:
Guest relations including check in & check out
Reservations by phone, email & in person
Monitoring email inbox & phone enquiries
Processing deposits & payments and managing the motels booking system
Monitoring external and internal booking site's administrative and communication capabilities
Overseeing Housekeeping staff and daily room inspections
Provide positive customer relations at all times
Maintaining reception, bar, & pool areas
Some bar & retail sales
Admin tasks as required

📌 Guest Services Brunswick Heads (Australia)
🏢 The Sails Motel
📍 Australia