We are looking for an enthusiastic administrator ready for a new opportunity - is it you?

National Leak Detection specialises in non-invasive, water leak detection assessments for the insurance sector. We are seeking a skilled and intuitive Bookings & Admin Coordinator to join our expanding team.

What we can offer YOU
A supportive and enjoyable work environment close to home
Genuine career growth opportunities and a competitive remuneration scheme
Personalised training in our cloud-based operating systems
Regular social and team building events such as escape rooms, karaoke and race days!

The opportunity

Reporting to the Head of Client Services (and 2IC), you will play a key role in maintaining excellent client relations by assisting in:
Planning and coordinating a high volume of leak detection appointment, ensuring all bookings are managed in line with KPI timeframes within a quick-paced environment
Managing daily bookings and schedules, taking into consideration technician availability, location, travel time, job requirements and urgency to ensure efficient utilisation of our field team.
Monitoring KPI timeframes and outstanding jobs,



proactively identifying potential delays and escalating matters where required.
Communicating with clients and homeownersvia phone and email to confirm appointments, provide job updates, arrange access and reschedule appointments where required.
Updating internal systems and job management platforms accurately and ensuring job statuses, notes, appointments and relevant client information are kept up to date.
Monitor inbox and responding to clients as required
Building and maintaining positive client relationshipsthrough professional, responsive and solutions-focused communication.
Other general administration tasks as required

Show us your talent
Solid time management and organisational skills
Outstanding communication and client relation skills
Exceptional attention to detail (you take pride and initiative with your work)
A proactive and solutions-focused approach
The ability to multitask and prioritise
The ability to adapt in a fast-paced setting
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📌 Bookings & Admin Coordinator Kingston
🏢 National Leak Detection
📍 Kingston