We are looking for dedicated Customer Service Officers (Operator and Concierge) to support various race days in Randwick Racecourse between September and November. We have multiple dates available.

As a Customer Service Officer, you will be responsible for providing exceptional customer service, operating wagering terminals or overseeing EBT machines. This is NOT a food and beverage assignment.

You will need to pass (1) Fit To Work background check and (2) TAB compliance training (online) as prerequisites for this role. You will also need to attend in-person training days (paid) prior to the actual race days.

WHAT YOU WILL DO
Greet and assist customers in a friendly and skilled manner
Operate wagering terminals and 'standalone' EBT machines
Oversee cash handling procedures and reconciliation




Resolve customer inquiries and issues
Adhere to company policies and procedures at all times
Promote a protected and inclusive environment for customers and colleagues

WHAT YOU NEED TO HAVE
Must be over the age of 18
Previous experience in customer service or a similar role (desirable)
Robust communication and interpersonal skills
Proficiency in operating wagering terminals and EBT machines is an asset (desirable)
Knowledge of responsible gambling practices is (preferred)
Be able to commit to all training and actual race dates
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📌 Customer Service Officer Rand
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📍 Rand