CBUS is seeking a proactive Complaints Resolution Officer to join the Complaints Team in Melbourne. You will manage a portfolio of IDR and AFCA referrals, applying best-practice handling and ensuring records align with RG271 and CBUS standards.
You will communicate empathetically with complainants, collaborate with internal and external stakeholders, and contribute to root-cause analysis to reduce future complaints. This is a full time, Melbourne-based role.
J-18808-Ljbffr
📌 Complaints Resolution Specialist Melbourne (Australia)
🏢 Cbus Super Fund
📍 Australia
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