Role description

The Renovations Consultant supports customers transitioning their novated leases during employer changes, individually or in bulk. The role ensures a smooth, timely process through proactive communication, tailored support, and precise administration. By maintaining data integrity and delivering outstanding customer service, the consultant enhances customer satisfaction, retention, and operational excellence.

Role requirements
Act as the primary point of contact for employees undergoing lease transfers
Manage assigned renovation (lease transfer) cases with efficiency and accuracy, ensuring all steps are completed within required timeframes
Prepare and process all relevant documentation—including deeds of novation and quotations—while maintaining thorough and compliant records
Collaborate with employees, employers, finance providers, and salary packaging administrators to facilitate smooth transitions and foster solid working relationships
Ensure all lease transfers adhere to applicable tax, payroll, and salary packaging regulations; proactively identify and mitigate risks such as employer non-participation or payroll delays
Maintain workflow alignment with established KPIs,



ensuring performance targets are consistently met.
Regularly update workflow systems to provide clear visibility of task status to internal teams and stakeholders

Experience and Skills
Proven ability to manage internal and external relationships with excellent written and verbal communication skills
Proficiency in Microsoft Office and general computer systems
Robust numeracy and attention to detail with the ability to understand complex finance and taxation concepts
Ability to manage multiple cases simultaneously, meet deadlines, and maintain high standards of accuracy and compliance

Job Perks
Recharge and relax with up to 4 days of wellness days every year
We offer industry leading 20 weeks paid parental leave
Monetary service milestone awards
Career progression opportunities
Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
Two paid volunteer days each year
Health and wellbeing support including a subsidy and an Employee assistance Program
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📌 Renovations Consultant New South Wales (Australia)
🏢 SG Fleet AU
📍 Australia