Lead the customer experience.
Build high-performing teams.
Drive operational excellence.

Location: Western Suburbs (Hoppers Crossing head office) VIC
Employment Type: Full-Time | Permanent

At All Purpose Pumps (APP), we're more than a pump supplier. We're a trusted Australian partner delivering innovative pumping solutions that keep industries, businesses and communities moving.

As we continue to grow, we're seeking an experienced Customer Experience Manager to lead and elevate the service our customers receive across every administrative touchpoint of their journey.

This is an exciting leadership prospect for someone who is passionate about customer excellence, team development, process improvement, and creating seamless customer experiences from first enquiry through to service and aftercare.

Why Join All Purpose Pumps?

At APP, our people are at the centre of our success. We offer:
A key leadership role within a growing Australian business
The opportunity to shape and improve the customer experience across the organisation
A cooperative and supportive leadership team
A modern workplace based in Hoppers Crossing
Career development and growth opportunities
The chance to lead meaningful change and continuous improvement initiatives
A business that values accountability,



teamwork and customer focus

About the Role

Reporting to the Service Business Unit Manager, you will lead both our Sales Administration and Aftercare & Service Administration teams, bringing them together as a unified customer-focused function.

You will be responsible for ensuring customers receive fast, accurate and responsive support regardless of how they engage with APP.

This role combines leadership, operations, customer experience, and continuous improvement, making it ideal for someone who enjoys both strategic thinking and hands-on team leadership.

Key Responsibilities
Customer Experience Leadership
Team Leadership and Development
Operational Excellence
Continuous Improvement

What Success Looks Like

In your first 12 months, you'll help us achieve:
Improved customer satisfaction and customer experience outcomes
Faster response and resolution times
Greater visibility of customer enquiries and requests
More productive order, service and aftercare processes
Stronger collaboration between sales, service and operational teams
A high-performing customer experience function that supports APP's continued growth.
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📌 Customer Experience Manager Williamstown
🏢 All Purpose Pumps
📍 Williamstown