Job Description

Join a secure & inclusive workplace; we have an active Ally Network & Diversity Council

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Stay on top of your physical and mental health with the Virtus Wellness Program

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The prospect

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Often the first point of contact for Melbourne IVF our patient services team provide a professional, organised, welcoming and compassionate approach.

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We currently have the chance for fix term full time team member to join our patient services team at our Collingwood clinic.

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Responsibilities

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As a receptionist at Melbourne IVF you are responsible for

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Providing a friendly, professional and efficient service to welcome and onboard patients in preparation for their fertility treatment.

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Performing front desk reception duties and managing telephone enquiries, ensuring all calls and enquiries are handled promptly, accurately, documented appropriately and followed up as required.

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Registering patients in the patient management system and coordinating clinic appointments.

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Liaising effectively with internal departments, fertility specialists, medical secretaries and other stakeholders to ensure a seamless patient experience.

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Providing administrative support to ensure the efficient day-to-day operation of reception services.

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Demonstrating flexibility to work across Melbourne IVF network clinics throughout Victoria when required.

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Requirements

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Previous medical reception and/ or administration experience

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Demonstrated ability to absorb and learn recent information and processes efficiently

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Ability to show empathy and understanding to our patients and all associates

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Ability to maintain strict patient confidentiality and privacy policy

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Excellent written and verbal communication skills

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Demonstrated ability to problem solve and collaborative

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Proficient in the use of Microsoft 365 and the ability to maintain patient databases

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Proactive and self-motivated with an ability to work both independently and as part of a team

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Demonstrated ability to effectively manage multiple tasks and work well under pressure

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Solid work ethic with excellent attention to detail

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Applicants must be available to work full time onsite at our Collingwood Clinic in a patient facing role.
J-18808-Ljbffr

📌 Patient Services Receptionist Melbourne
🏢 Melbourne IVF
📍 Melbourne