Job Description

Facility management company is seeking a self-motivated, friendly, and professional Senior Concierge to join our team at a high-rise residential property in Melbourne's CBD.

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As the first point of contact for residents and visitors, the ideal candidate will have robust customer service and communication skills, a proactive mindset, and a high standard of personal presentation. This is a Full-time role, working closely with the Building Management team to provide front-of-house support and ensure a welcoming, well-managed workplace.

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Key Responsibilities

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Greet and assist all residents and visitors with professionalism and warmth

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Maintain the presentation of the lobby and entry areas

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Manage the concierge team and provide ongoing training and support

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Coordinate and manage staff rosters

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Implement and enforce company policies and procedures

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Respond to resident inquiries and building issues (in person, via phone, or email)

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Manage parcel and delivery distribution

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Maintain logs for maintenance, keys, access, and other registers

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Administer access control systems (including swipe cards)

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Perform basic security checks and monitor CCTV

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Book common areas such as lifts and function rooms via Building Link or similar systems

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Assist with waste management and minor maintenance tasks (e.g. light replacement)

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Coordinate move-ins/outs and liaise with residents

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Support the Owners Corporation Manager and report building issues to the Building Manager

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Requirements

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Minimum 2 years' experience in a concierge or front desk role

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Excellent customer service and communication skills

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Strong interpersonal and problem-solving abilities

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Competency with basic computer programs (Microsoft Office)

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Qualified appearance and demeanour

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Reliable, proactive, and a collaborative team player

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Full-time, Monday to Friday (morning or afternoon shifts)

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Availability on weekends and public holidays as required

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Ongoing training and skill development provided
J-18808-Ljbffr

📌 Senior Concierge / Senior Receptionist Melbourne (Australia)
🏢 seek.com.au
📍 Australia