Full time, temporary contract (Monday – Friday)
Initial 3-month contract with highly likely ongoing contract
AO3 Business Support Officer
$51.12 per hour + superannuation
QLD Government opportunity
Full-time, temporary contract (Monday – Friday)
Initial 3-month contract with highly likely ongoing contract

About the Role

An exciting opportunity is available for an experienced Business Support Officer to join a busy Queensland Government team. In this role, you will provide high-quality customer service and administrative support while coordinating travel arrangements, managing correspondence, maintaining records and supporting the effective delivery of services across the region.

This position suits someone who thrives in a fast-paced environment, enjoys helping customers and can confidently manage multiple priorities while maintaining a high level of accuracy and professionalism.

Key Responsibilities
Deliver exceptional customer service to internal and external stakeholders
Coordinate travel bookings including flights, accommodation, ferries, charters, and vehicle hire
Monitor and manage incoming and outgoing correspondence and telephone enquiries




Maintain accurate records and update information across business systems
Prepare documents, reports, registers and administrative documentation
Liaise with industry representatives, suppliers and stakeholders to support service delivery
Assist with developing and improving procedures and administrative processes
Respond to enquiries and provide support to senior staff as required
Undertake general administration duties to support team operations

About You

To be successful in this role, you will have:
Proven experience in an administration role, delivering high-quality customer service
Strong attention to detail and accuracy when maintaining records and preparing documentation
Demonstrated proficiency across the Microsoft Office Suite, including Excel
Robust organisational skills
Prior experience within the construction, insurance repairs, government or fast-paced industries is highly regarded
The ability to work effectively in a quick-paced, KPI-driven setting
Excellent communication and stakeholder engagement skills
Current Driver Licence (mandatory)
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📌 Business Support Officer Townsville
🏢 empire group
📍 Townsville