Support the delivery of change management activities for ICT and digital initiatives, including communications, engagement activities and adoption support.
Develop and deliver communication products that build awareness, understanding and readiness for change, such as updates, FAQs, guides, feature spotlights and success stories, including hands‐on graphic and information design in PowerPoint, to ensure products are polished and professional.
Contribute to change and communication plans, stakeholder engagement strategies and content calendars.
Translate complex ICT, architecture and process changes into clear, plain‐English messages tailored to different audiences.
Draft, edit and quality‐assure written content for intranet pages, fact sheets, guides, presentations and training materials.
Ensure communication products comply with the Australian Government Style Manual and accessibility requirements (WCAG 2.1 AA).
Develop visual and information artefacts (e.g. diagrams, process flows, system overviews, infographics) to support understanding of change impacts.
Work collaboratively with change managers, architects, ICT specialists and delivery teams to understand requirements and deliver fit‐for‐purpose outputs.
Participate in workshops, briefings and design sessions to gather input and feedback.
Support coordination of communication and change activities across multiple workstreams.
Manage version control and maintain structured repositories for change and communication artefacts.
Monitor progress against deliverables, identify risks and issues, and elevate as required.
Exercise sound judgement, integrity and discretion when working with sensitive or pre‐decision information
Requirements
Strong written and verbal communication skills, with the ability to tailor messages to diverse audiences.
Graphic design and information design




Demonstrated ability to distil complex technical or business information into clear, practical and user focused messages.
Experience supporting change, transformation or project delivery activities.
Ability to work effectively in project or agile delivery environments and manage competing priorities and deadlines.
Strong stakeholder engagement skills, including the ability to work constructively with technical specialists and delivery teams
Strong stakeholder engagement skills, including the ability to work constructively with technical specialists and delivery teams.
Experience contributing to behaviour change or capability uplift initiatives.
Familiarity with accessibility standards and inclusive communication practices.
Core Competencies
Demonstrates expertise in change management and communication strategies, with a strong focus on stakeholder engagement and the ability to translate complex information into accessible content.
Proficient in graphic and information design, ensuring compliance with accessibility standards and government guidelines.
Highest-signal resume keywords
Robust Written And Verbal Communication Skills
Graphic Design And Information Design
Stakeholder Engagement Skills
Experience Supporting Change Initiatives
Familiarity With Accessibility Standards
ATS Optimization Keywords
Hard Skills
Change Management
Content Development
Information Design
Graphic Design
Quality Assurance
Project Delivery
Agile Delivery
Communication Planning
Stakeholder Engagement
Version Control
Soft Skills
Judgement
Integrity
Discretion
Collaboration
Adaptability
Industry Keywords
Australian Government Style Manual
WCAG 2.1 AA
Behaviour Change
Capability Uplift
User Focused Messaging
Tools & Technologies
PowerPoint
Intranet Platforms
Visual Design Tools
Content Management Systems
#J-*****-Ljbffr

📌 Senior Ict Change Communications Lead (Canberra)
🏢 Jobtailor
📍 Canberra