Providing operational support for enterprise systems, including troubleshooting issues and managing support requests within agreed service levels
Assisting with system upgrades, enhancements, testing activities and user acceptance testing (UAT)
Supporting the gathering, analysis and documentation of business and system requirements
Developing and maintaining process documentation, training materials and knowledge base articles
Collaborating with business stakeholders, subject matter experts and technical teams to support solution delivery
Contributing to continuous improvement initiatives to enhance system performance, usability and business outcomes
Promoting privacy, information security and audit compliance across all activities
Providing after-hours support for critical releases when required
Requirements
Relevant tertiary qualification in Information Technology, Computer Science, Business Information Systems, Commerce or a related discipline; or equivalent experience
An understanding of Enterprise Resource Planning (ERP) systems or other enterprise applications is advantageous
Ability to engage with stakeholders and support requirements gathering, documentation and business process analysis
Solid analytical and problem-solving skills with a keen attention to detail
Effective verbal and written communication skills, with the ability to work with both technical and non-technical stakeholders




Ability to understand and analyse business processes and support the delivery of system improvements
Well-developed organisational and time management skills, with the ability to manage competing priorities
Proactive, collaborative and committed to continuous learning and improvement
Core Competencies
Demonstrates expertise in operational support for enterprise systems, including troubleshooting, requirements gathering, and documentation.
Proficient in stakeholder engagement and continuous improvement initiatives to enhance system performance and compliance.
Highest-signal resume keywords
Operational Support
Requirements Gathering
Business Process Analysis
Analytical Skills
Communication Skills
ATS Optimization Keywords
Hard Skills
Enterprise Resource Planning (ERP)
System Upgrades
User Acceptance Testing (UAT)
Process Documentation
Business Requirements Analysis
Soft Skills
Attention to Detail
Organisational Skills
Time Management
Collaboration
Proactive Learning
Certifications & Qualifications
Relevant Tertiary Qualification in Information Technology
Computer Science
Business Information Systems
Commerce
Industry Keywords
Information Security
Audit Compliance
Continuous Improvement
Stakeholder Engagement
System Performance
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📌 Graduate Business Systems Analyst (Western Australia)
🏢 Jobtailor
📍 Western Australia