Looking to move out of retail or hospitality and into a professional, office-based role where your people skills truly make a difference? This could be the next step in your career.
Our client is a well-known Australian brand in insurance, focused on delivering meaningful, customer-first experiences. This is a fantastic opportunity for someone who enjoys problem-solving, helping people, and building a long-term career in a supportive, team-oriented environment.
What you'll be doing:
Managing customer enquiries from start to finish
Communicating with customers via phone and email
Identifying issues early and making decisions to keep processes moving
Keeping customers informed and supported throughout their journey
Working closely with your team while learning new skills
Looking to move out of retail or hospitality and into a professional, office-based role where your people skills truly make a difference? This could be the next step in your career.
Our client is a well-known Australian brand in insurance, focused on delivering meaningful, customer-first experiences. This is a fantastic opportunity for someone who enjoys problem-solving, helping people, and building a long-term career in a supportive, team-oriented environment.
What you'll be doing:
Managing customer enquiries from start to finish
Communicating with customers via phone and email
Identifying issues early and making decisions to keep processes moving
Keeping customers informed and supported throughout their journey




Working closely with your team while learning new systems
What we're looking for:
Experience in retail, hospitality, customer service, or other customer-facing roles
Confidence speaking with customers and handling different situations
Strong problem-solving skills and the ability to juggle multiple priorities
Transparent written and verbal communication skills
Comfortable using computers and learning new systems
Positive attitude, curiosity, and a willingness to learn
No insurance experience is required. If you have experience within customer service, solved problems, and thrived in a fast-paced environment, your skills will transfer perfectly.
About the business:
This growing organisation in the insurance space is focused on supporting customers when it matters most. The culture is team-driven, supportive, and built around accountability, learning, and doing the right thing.
What's in it for you
Full-time, in-office role on the Sunshine Coast
Salary of $66K + super + monthly performance bonuses
Monday-Friday with occasional Saturday shifts
Extra leave including a paid personal day
Paid parental leave
Training, development, and clear pathways to grow your career
A social, supportive team with regular events and activities
Work in a beautiful Sunshine Coast location
Starting 24th August ****
Sunshine Coast Location | $66K + Super + Bonuses
Predominately Monday-Friday with occasional Saturday
Free parking on site in Kawana Waters! 24th August Starting Date!
#J-*****-Ljbffr

📌 Customer Service Consultant (Melbourne)
🏢 Smaart Recruitment
📍 Melbourne