Resolve Claims. Recover Funds. Contribute to Business Success.
We'relooking for a motivated Recoveries Specialist to manage a portfolio of recovery claims and secure solid financial outcomes. If you have experience in debt recovery or insurance claims, and enjoy negotiation, problem-solving, and working in a target-driven role — this could be the role for you
.
About Compass
Since ****, Compass has been the market leader in accident replacement vehicles. Our mission is simple:
Reduce the Inconvenience
for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.
We live our values every day:
Care & Passion
– to deliver outstanding service the waywe'dwant to be treated
Courage
– to be empowered and make informed decisions
Can Do
– a proactive mindset focused on solving problems and improving
Trust
– to be counted on to do the right thing in all relationships
Key Responsibilities
Reporting to the Recoveries Team Leader,you'llmanage a portfolio of recovery claims and ensure prompt, fair, andaccurateoutcomes by:
Investigating and managing claims to achieve maximum recovery outcomes
Liaising with insurance companies, third parties, and legal representatives
Negotiating settlements to recover owed funds and reduce write-offs
Preparing evidence and documentation to support claims recovery
Escalating claims through legal channels where appropriate
Working to meet team and individual KPIs related to revenue recovery and aged debt
Contributing to team meetings and continuous improvement activities




Minimising aged debt through proactive portfolio management
WhatYou'llBring
Experience in debt collection, recoveries, or a similar financial enforcement role
Excellent communication and negotiation skills
Strong numeracy and written communication abilities
Confidence in gathering and presenting evidence in written or verbal form
Highly self-motivated with strong time management and independence
Professional and composed in high-pressure situations
Highly regarded:
Understanding of credit hire processes
Familiarity with the motor vehicle or motor insurance industry
Knowledge of road rules and motor liability
CAPI licence (desirable but not essential)
Why Join Compass
Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported.You'llalso enjoy a range of benefits, including:
Flexible working environment
Career development – many of our team members have progressed into senior roles across the business
12 weeks paid parental leave
Access to the Employee Assistance Program (EAP) – confidential support when you need it
Make a Difference Leave – one paid day per year to support a community cause
Learning and development days to support your growth
Team-building events and activities to strengthen connection and culture
Exclusive discounts and offers through our business and HR partners
"Make a Difference Leave" – a day spent on local community projects
We value diversity and encourage applications from people of all backgrounds.
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📌 Recoveries Specialist (New South Wales)
🏢 Compasscorp
📍 New South Wales