Administrator (Grade 2), Language Services
Job Category -Administration - Customer Service
Build your career with Victoria's largest regional health service
Join a supportive, high-performing team making a real community impact
Lead the administration of vital interpreting and translating services
Drive efficient, impactful service delivery with a focus on innovation and collaboration
Permanent part-time opportunity available (32 hours per fortnight) I five weeks leave (pro-rata) & salary packaging
About the role
As the administrator of Language Services you will ensure that the day to day delivery of administrative functions within the interpreting and translating services meet our service's needs, utilising the most appropriate method possible.
You will be required to understand all aspects of the service and with support from the Access and Resource Manager, meet with key stakeholders, maintain and manage the contractual relationship with the current service provider.
Key responsibilities
Manage the day-to-day administrative operations of the Language Service, including interpreter bookings, allocation, stationery, records and general administrative functions.
Liaise with internal and external stakeholders, contracted/preferred service providers and Barwon Health teams to ensure effective and timely delivery of language services.
Provide skilled, equitable and consumer-focused customer service; manage complaints as required; and maintain patient and staff confidentiality in accordance with Barwon Health policies and values.
Promote the Language Service across Barwon Health, maintain the One Point page and resources, and train/orientate new interpreter staff in administrative systems and processes,



while ensuring bookings are managed efficiently and cost-effectively.
What we're looking for
Demonstrated experience in a challenging consumer-focused environment
Previous employment in an administrative/clerical role within Barwon Health
Computer literacy with iPM and Microsoft applications and the ability to learn specialist programs used within the Central Resource Unit
Excellent verbal and written communication skills
Demonstrated experience with invoice processing
Excellent working conditions and a strong sense of job satisfaction
A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
Attractive salary packaging benefits
Living expenses capped at $9,010
Meals and entertainment capped at $2,650
Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve.
We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples,people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.
Child safety
We are strongly committed to the safety and wellbeing of all children and young people.
Additional information
All appointments are subject to:
Satisfactory Police Record Check
Immunisation Status Clearance
Working with Children Check (if applicable)
Application closing date: 20 August ****
Shortlisting may commence prior to the closing date - early applications are encouraged.
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📌 Administrator (Grade 2), Language Services (Victoria)
🏢 Barwon Health
📍 Victoria