• Multiple Casual positions | Join a supportive,
community-focused team
• Level 4 | $***** – $***** per hour + 25% leave
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• Monday to Friday | No weekend work | Free parking |
Modern offices
• Customer Service | Training and development opportunities
Local Government
Love helping people and being the calm voice on the
other end of the line?
If you thrive in a fast-paced environment, enjoy solving problems,
and want a role where no two days are the same, this could be your
perfect fit.
The City of Wanneroo is on the lookout for two friendly,
motivated Customer Relations Officers to join our busy Customer
Service and Information Team.
This is your chance to build a meaningful career in local
government, support your community, and be part of a team that
genuinely values great service, teamwork, and a positive attitude
all while enjoying great local government benefits, and plenty of
room to grow.
About the Role
As a Customer Relations Officer, you will be the first point of
contact for our diverse community, assisting customers via phone
and email. You will play a critical role in responding to enquiries
and providing high-quality service while completing a wide variety
of administrative tasks.
What you'll be doing
No two customer interactions are quite the same. You'll help
customers navigate Council services, answer questions, resolve
issues and connect them with the right information or team.
You'll be:
• Responding to a wide range of customer enquiries by phone and
email
• Providing clear, accurate and friendly information
• Investigating enquiries and finding practical solutions
• Using multiple systems and databases to record and manage
customer requests
• Processing transactions and completing administrative
tasks
• Following up enquiries to ensure customers receive the right
outcome
• Working collaboratively with other Council teams to resolve more
complex enquiries
• Helping deliver a positive customer experience, even when




conversations are challenging
About You
We're looking for people who genuinely enjoy helping others.
Whether your background is in contact centres, retail, hospitality,
administration or another customer-facing environment, we want to
hear from you.
• You enjoy talking to people and finding solutions
• You can confidently handle challenging or difficult
conversations
• You remain professional, patient and calm when things get
busy
• You're comfortable learning new systems and navigating multiple
screens
• You have a genuine interest in helping members of the
community
• You take ownership of enquiries and follow things
through
• You enjoy being part of a team and contributing to a positive
workplace
So... why join the City of Wanneroo?
Perks & Support
• Work with an Award Winning Customer Service Team
• Up to 15% superannuation with matching
• Free on-site parking
• Thoughtfully designed workspaces with sit-stand desks
• Modern end-of-trip facilities including showers, lockers, and
secure bike storage
• Access to salary packaging and novated leasing options
• 50% off membership to our award-winning gym and leisure centre,
Aquamotion
• An active social club with regular events
You won't be expected to know everything on day one. We'll
provide comprehensive training and support to help you learn our
systems, processes and services, giving you the confidence to hit
the ground running.
Work Local
With 56% of our workforce living locally, working at the City of
Wanneroo isn't just about cutting your commute. This role is a




genuine opportunity to contribute to the community you call
home.
This is work with real purpose, where you will see the impact of
your efforts every day – in parks, streets and services around you.
It's a meaningful way to give back and shape the future of your
City.
The City of Wanneroo is a diverse, community-focused
organisation where your work makes a real impact, not just for our
residents, but for the people you work alongside. We're proud of
our inclusive culture and the many perspectives that shape it.
We strongly encourage Aboriginal and Torres Strait Islander
people to apply and bring their voice to local government. If you
value purpose, collaboration, and a team that welcomes you for who
you are, you'll feel at home here.
Interested? Apply Now!
This is a great prospect to gain valuable local government
experience, build your customer service career, support your
community and work alongside a team that genuinely values great
service, teamwork and a positive attitude.
Please provide a resume and a cover letter (maximum 2 pages)
addressing the following questions:
1. Briefly outline your customer service experience, including
experience in a contact centre, retail, hospitality, administration
or other customer-facing or phone related setting.
2. Tell us about your experience working across multiple IT systems
and how you manage competing priorities.
3. What does great customer service mean to you?
Applications close:
Thursday, 20th August
****
Reference Number:
******
For further information please contact Jo Few, Team Leader
Customer Relations Centre, on *********.
Please note:
• A National Police Clearance (within 3 months) is required prior
to commencement.
• All employees must declare secondary employment to manage any
potential conflicts of interest and fatigue risks.
• A Pre-employment Medical assessment may be required depending on
the role.
Attachments:
- PD-Customer-Relations-Officer.pdf

📌 Customer Relations Officer (Western Australia)
🏢 City of Wanneroo
📍 Western Australia