The Operations Support Coordinator will be responsible for providing operational and administrative support to the Operations team to ensure the efficient day to day running of fleet, transport, warehouse and field operations. The role assists with workforce coordination, vehicle movements, equipment management, compliance activities and general operational administration.
The Service Delivery/Operations team is responsible for the training support and management of all aspects of the national towing and transport business and network within the Nationwide Group in line with customer KPIs, Safe Work Procedures and budget and other objectives. They are responsible for providing sufficient, quality resources to enable to the provision of safe, reliable, efficient and high-quality service that meet and exceed customer expectations, whilst preserving the contractor model and balancing contractor expectations as well as costs to maximise profit.
As Operations Support Coordinator, you will:
Provide day to day support to the operations team
Monitor TTO performance to ensure KPIs are consistently met or exceeded
Ensure the seamless delivery of all operations
Coordinating resources and resolving issues as they arise
Assistance with audits reporting and operational documentation
Monitor customer feedback and implement improvements to enhance service quality
Prepare reports and presentations for internal stakeholders to inform decision making
Assist the Operations Manager with overflow workload to improve response and action times
Maintain operational records, documentation and reporting
Support with coordination of documentation relating to any safety or compliance issues, assisting with investigations, corrective actions and compliance reporting as required
Respond to operational enquiries and coordinate follow up actions
Liaise with operators regarding operational requirements, documentation and compliance matters.




Support the implementation of operational processes and continuous improvement initiatives
About You
You'll be a confident proactive coordinator who enjoys working in a fast-paced operational environment and has a genuine passion for improving fleet performance.
You will also bring:
Formal qualification in business (Desirable but not Essential)
Experience working with operational strategy with proven KPI achievements
Driver's license required
Forklift licence or willing to obtain (Desirable but not Essential)
Experience in transport, logistics, warehousing or operational support
Strong background in administration support
Experience in monitoring and supporting KPIs
About Us
At Nationwide Group, we're committed to delivering innovative mobility and roadside assistance solutions that keep Australians moving.
Our people are at the heart of everything we do. We foster a collaborative, supportive and high-performing culture where initiative is encouraged, ideas are valued and career development is supported.
As we continue to grow, we're seeking an experienced Operations Support Coordinator who is passionate about operational excellence, leadership and creating positive outcomes for our customers and employees.
Salary & Benefits: Rewarding Your Commitment
At Nationwide Group, our people are at the heart of everything we do. We invest in our teams, value safety above all else, and provide opportunities to grow your career in a national business that continues to evolve.
We offer:
The opportunity to coach and develop a skilled contractor network.
A supportive, collaborative team workplace.
Discounts on services and products with RACV
Flexible working arrangements to support work life balance
Career development opportunities within a growing organisation.
A business that genuinely values safety, quality and customer service.
You can learn more about Nationwide Group at Nationwide Group Careers
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📌 Operations Support Coordinator (Sydney)
🏢 Nationwide Group
📍 Sydney