The Recruitment Alternative – Melbourne VIC
Full time, Permanent
2d ago , from The Recruitment Alternative
Be the first point of contact for customers via phone, email and website enquiries
Join a friendly and supportive team in a varied customer service and administration role
Opportunity to broaden your skills in a growing and successful business
About the Role
Our client is a well-established and growing business specialising in quality outdoor lifestyle products, including outdoor furniture, storage solutions and garden products. They are seeking a friendly, organised and customer-focused Customer Service Co-ordinator to become the welcoming voice for their business.
As the first point of contact, you'll manage customer enquiries via phone, email and website, assist showroom visitors and ensure every customer receives a professional and positive experience from their first enquiry through to purchase.Working closely with a supportive team, you'll enjoy working in a busy family friendly business, where you will manage the customer service side of the organisation.
What's in it for You?
Monday to Friday | 9.00am – 5.00pm
Stable, full-time position with a growing business
Friendly, supportive and collaborative team environment
Wide-ranging role combining customer service and administration
Opportunity to expand your skills




Competitive salary based on experience
On-site parking provided
Duties:
Be the first point of contact for customer enquiries via phone, email and website
Answer incoming calls and provide outstanding customer service
Respond to customer enquiries promptly and professionally
Welcome and assist showroom visitors
Provide product information and assist with customer enquiries
Liaise with customers regarding products, orders and general enquiries
Support the wider team with day-to-day operations
Deliver an exceptional customer experience with every interaction
Skills and Experience:
Previous experience in customer service, administration or internal sales, within a
Trade, Hardware or similar
will be highly regarded
Friendly, professional and confident communication skills
Strong organisational skills with excellent attention to detail
Ability to manage multiple tasks and prioritise effectively
Proactive, positive and team-oriented approach
Current driver's licence and own reliable transport preferred due to the business location
Please Note This is an onsite position working Monday to Friday, 9.00am to 5.00pm. Due to the location of the business, applicants with their own reliable transport will be highly regarded.
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📌 Customer Service Coordinator (Melbourne)
🏢 The Recruitment Alternative
📍 Melbourne