Runway - Switched On Group – Melbourne VIC
Full-time, Melbourne-based, hybrid, in-office days at our CBD space TBC, Monday to Friday, 9am to 5pm (AEST)
Position Title
H&L; Packaging Coordinator
Job Type
Full-time, Melbourne-based, hybrid, in-office days at our CBD space TBC, Monday to Friday, 9am to 5pm (AEST)
Reports to
Leigh Brodie, Operations Manager
Overview
Runway is looking for an H&L; Packaging Coordinator to do the hands-on work of building and maintaining house and land packaging for our builder and developer clients.
This is a doing role. You will build packaging structures, set up and test pricing and build logic, configure estates, stages and lots, and sort out the messy real-world detail that comes with translating how a builder actually prices a home into a working system. If you have done packaging inside a builder or a developer and you are the person who knows how the numbers come together, this is the role.
Most of the work is with Australian clients. Runway has also taken the Australian open-builder land sales model into the United States, and this role will be involved in that work as the US business grows. It is a genuine opportunity to get international market experience in a role that would not normally offer it.
AI is embedded in how Runway works. You will be given current tooling and expected to use it to move faster on packaging, configuration and client communication, applying your own judgement to check output before it reaches a client. We are looking for someone already doing this, not someone who plans to start.
Responsibilities
Packaging and Configuration
Build and maintain packaging across assigned accounts
Set up and test pricing,



inclusions and build logic in Runway
Configure estates, stages, lots and land data
Keep packaging current as client price lists, ranges and land releases change
Resolve configuration and data issues yourself rather than escalating by default
Support US packaging work as that market develops
Client Support
Work directly with client H&L;, estimating and sales teams to understand their logic before building it
Run platform walkthroughs and training with client teams
Handle day-to-day packaging requests and queries
Contribute to weekly WIP reporting on assigned accounts
Pass expansion and upsell opportunities to the Group Account Director
Standards
Ensure packaging reflects genuine H&L; practice, not generic set up
Flag recurring problems and platform gaps back to the product team
Maintain accurate account documentation
Skills Required
Hands-on house and land packaging experience from a builder, developer or estimating consultancy
Working knowledge of price lists, inclusions, build logic, plans of subdivision, PLAT and lot fit
Someone who has done the work themselves, not managed people who did
Genuine technical aptitude and comfort configuring and troubleshooting software
Solid, demonstrated proficiency with AI tools, with real examples from a work context




High attention to detail with numbers, and the discipline to check your own work
Ability to manage competing priorities across multiple accounts
Clear written and verbal communication with client teams
Runway platform experience and marketing experience are valued but not essential
Performance Measures
Packaging delivered on schedule: 100%
Packaging accuracy at handover: No rework escalations
Issues resolved without escalation: Majority resolved at role level
CSAT across assigned accounts: >= *********
Jira time records: 100%, hour by hour, same day
WIP contributions submitted: 100%, every Friday
Operating Standards
All work logged in Jira in real time, hour by hour, completed same day
Weekly self-assessment submitted Monday morning
All client meetings recorded and transcribed
Account documentation maintained current
Progression
This role sits within Runway's account service structure with a defined path toward Account Manager for someone who demonstrates it. Reviews at 90 days and 6 months. Progression is based on performance, not tenure.
Initial Set-Up
Hybrid, Melbourne-based, with regular in-person time for client meetings and team collaboration
First month is in-depth training on the Runway suite, systems and workflows
Remuneration
Base Yearly Salary: $80,000 to $105,000 AUD plus superannuation, depending on experience
Key Contacts
Leigh Brodie, Operations Manager (direct manager, recruitment and onboarding coordination)
Nicole Godfrey, Partner / Group Account Director
Rowan Kelly, Partner / Platform & Product Lead
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📌 H&L Packaging Coordinator (Melbourne)
🏢 Runway - Switched On Group
📍 Melbourne