At UniLodge you will have the opportunity to build a rewarding career, by growing your skills and capability with Australia and New Zealand's leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we grow, we are always on the lookout for people who will enrich our culture and bring their unique perspectives and experiences to help UniLodge Group become even better. Join us and embark on an exciting journey to be the operator of choice.
What Role Will You Play
We're seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC), on a Permanent Full-Time basis. If you enjoy a role that offers a bit of variety, can be both quiet and busy, and you're okay to be on your feet, then please read on...
Responsibilities
At UniLodge we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. This may be the first step to a new and exciting career path. Some of the responsibilities will include, but not be limited to:
Creating a friendly workplace and delivering a positive resident experience,
Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,
Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.)
What we're looking for
A background in reception or hospitality will provide you with a good grounding for this role




A passion for delivering exceptional guest experiences
Resilience and ability to work under high pressure, and a fast‐paced environment
Excellent communication skills, both written and verbal
High levels of computer literacy with ability to learn new systems
Someone who exercises a "we care" attitude.
Unrestricted work rights in Australia
National Police Check (completed within last 3 months), at your own cost
Valid Certificate IV in Real Estate Practice (or be willing to obtain)
Working with Children's Check (VIC)
Ability to commit to a 38-hour work week, across a Monday – Friday roster
What we can offer you:
Full uniform provided
Amplify your potential, we offer a variety of opportunities for career progression
Personal and professional development, through online and face to face training and courses
Focus on employee wellbeing to support mental, emotional, financial and physical health & wellbeing, including access to Employee Assistance Programs
Inclusive culture in a diverse, collaborative and fun team environment
Various leave options including two weeks paid parental leave, study leave & much more
Strong focus on employee engagement – annual feedback surveys, and access to our community platform (Viva Engage)
Performance recognition programs and rewards: 'On-The-Spot' Awards, Quarterly Awards, Annual Awards Night, Employee Milestone Rewards
Flu Vaccinations – Company Funded
Generous referral bonus (up to $1,000 AUD/NZD)
Access to Insider Rates at Essence Hotels and Apartments
UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. Candidates are required to declare any history of involvement in gender‐based violence, in line with our commitment to preventing gender-based violence in the workplace.
UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.
We are a **** Circle Back Initiative Employer – we commit to respond to every applicant.
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📌 Customer Service Coordinator (Melbourne)
🏢 UniLodge Living Group
📍 Melbourne