Your new company Join a well-established organisation that values technology-driven solutions and exceptional end-user support.
You'll be part of a collaborative IT team responsible for ensuring employees have a seamless technology experience across Windows, Apple, and Google-based environments.
Your new role
Key responsibilities include:
Providing IT helpdesk and desktop support to end users.
Troubleshooting issues across Windows *****, Microsoft 365, MacOS, and iOS devices.
Supporting Google Workspace applications and user accounts.
Managing incidents and service requests through ServiceNow, Jira, or similar ticketing systems.
Assisting with Active Directory administration, user account management, and access requests.
Diagnosing basic networking and connectivity issues.
Maintaining high levels of customer service while meeting SLA requirements.
What you'll need to succeed
Previous experience in an IT Helpdesk, Service Desk, or Desktop Support role.




Strong knowledge of Windows ***** and Microsoft 365.
Experience supporting Apple devices and the Google ecosystem, including MacOS, iOS, and Google Workspace.
Basic understanding of Active Directory, networking concepts, and troubleshooting methodologies.
Experience using ticketing platforms such as ServiceNow, Jira, or similar.
Excellent communication, customer service, and problem-solving skills.
Ability to manage competing priorities in a fast-paced workplace.
What you get in return
Flexible casual contract arrangement with one week of work per month.
Opportunity to work with modern technologies across Microsoft, Apple, and Google environments.
Collaborative and supportive team culture.
Convenient Sydney location.
Competitive hourly rate.
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📌 It Helpdesk Technician (New South Wales)
🏢 Rashi Joshi
📍 New South Wales