About the Company
As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity.
We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued.
To find out more visit our website at .
About the role
MSS Security is seeking Customer Experience Officers to join our team at Brisbane Airport.
In this role, you will assist passengers by providing directions and information while delivering a high standard of customer service in a busy airport environment.
Duties
Provide a warm, professional welcome to passengers and visitors throughout the terminal
Offer clear directions and guidance to passengers to help them navigate the terminal efficiently
Maintain a high standard of customer service
Enhance the passenger experience during peak periods by proactively guiding passengers and providing transparent, helpful information to support smooth terminal flow.
Requirements
Full Australian working rights
Ability to undergo and pass a national security police check
Ability to undergo and pass a medical assessment (including drug and alcohol testing)
Strong customer service skills with excellent verbal and written communication




Ability to stand for extended periods, up to 12 hours
24/7 availability required
Master licence – *****
Equal Opportunity Employer
MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.
We are proud to
be certified by the Workplace Gender Equality Agency
be a partner and supporter of Veterans employment
and honoured to have an endorsed INNOVATE Reconciliation Action Plan.
Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.
As one of Australia's leading security companies including, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation's highest profile sites.
MSS Strategic Medical and Rescue, a specialist division with MSS Security, has unrivalled experience in delivering emergency, response, rescue, health and paramedical services throughout Australia to some of the nation's highest profile mining and resources companies.
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📌 Customer Experience Officer (Brisbane)
🏢 Mss Security Pty
📍 Brisbane