Your new company
Our client is a well-established and growing pet care and boarding business dedicated to providing exceptional care for dogs and cats in a safe, comfortable, and professional environment.
With a strong focus on customer service, animal welfare, and operational excellence, they are seeking an experienced Resort Manager to lead their Sunshine Coast facility and oversee the day-to-day operations of the resort.
Your new role
As the Resort Manager, you will be responsible for the successful operation of the facility, leading a team of animal care professionals while ensuring the highest standards of pet welfare, customer service, and commercial performance.
Key responsibilities include:
Leading, coaching, and managing resort staff, including rostering, recruitment, onboarding, training, and performance management
Ensuring the health, wellbeing, and comfort of all animals through appropriate feeding, exercise, hygiene, and husbandry practices
Delivering exceptional customer service and creating positive client experiences to drive customer loyalty
Managing resort administration, including bookings, check-ins/check-outs, reporting, inventory management, and financial transactions
Monitoring budgets, labour costs, and operational performance to achieve business targets and KPIs
Coordinating veterinary care, medication administration, health monitoring, and incident reporting processes when required
Maintaining the presentation, cleanliness, safety, and operational readiness of the entire facility, vehicles, and equipment
Ensuring compliance with workplace health and safety requirements, company procedures, and animal welfare standards
What you'll need to succeed




You will be an energetic and people-focused leader who enjoys working in a fast-paced environment and takes pride in creating exceptional experiences for both customers and their pets.
You will possess strong commercial acumen, excellent organisational skills, and a genuine passion for leading teams and delivering operational excellence.
You will bring:
Previous leadership or management experience within animal care, hospitality, tourism, retail, accommodation, veterinary, or service-based environments
Demonstrated experience leading teams, managing performance, and building positive workplace cultures
Strong operational management skills, including rostering, workforce planning, budgeting, KPI management, and resource allocation
Experience overseeing customer-facing operations and delivering exceptional customer service outcomes
Solid administration and computer skills, with the ability to manage reporting, inventory, financial transactions, and day-to-day business operations
Financial awareness and experience managing labour costs, budgets, revenue targets, and operational expenditure
Excellent organisational and time management skills with the ability to prioritise competing demands
A proactive, hands-on management style and willingness to lead by example across all areas of the resort
Strong communication, problem-solving, and stakeholder management capabilities
Current driver's licence and the ability to occasionally assist with animal transportation and operational requirements as needed
What you get in return
Lead a well-established pet care facility in the beautiful Sunshine Coast region
Enjoy a varied and rewarding management role combining operations, leadership, customer service, and animal care
Join a supportive and passionate team committed to providing exceptional pet care
Chance to make a genuine impact on business performance, team culture, and customer experience
Competitive salary package and long-term career opportunity with a growing organisation
#J-*****-Ljbffr

📌 Resort Manager - Pet Kennel (Queensland)
🏢 Rashi Joshi
📍 Queensland