The Role & Responsibilities
As Store Manager, you will play a key role in the success of this bespoke store by leading a high-performing, positive, and customer-focused team.
Reporting to the Brand Manager, you will be a hands-on leader with a solid business mindset, committed to driving sales, operational excellence, and team development.
Lead by example, being hands on, consistently motivating the team to achieve sales targets
Manage team performance, providing coaching and addressing any issues proactively
Develop team capabilities through ongoing training and support
Ensure compliance with all company and brand policies and procedures
Manage staff rosters and oversee Time & Attendance
Complete and distribute daily reports to relevant stakeholders
Receive and reconcile inventory, reporting discrepancies
Conduct regular quality checks on stock and ensure accurate stock handling procedures
Support recruitment efforts and interviews
Deliver comprehensive inductions and follow-up training for all new hires
Ensure customer service standards are consistently met and enhanced
Resolve elevated customer complaints with professionalism and care
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📌 Store Manager | Swatch Bondi (New South Wales)
🏢 The SWATCH Group
📍 New South Wales