Job description About the Role We are currently seeking a customer support officer to join a busy and supportive Family Care team.
Working as the first point of contact for families and centres, you will play a key role in managing enquiries, supporting enrolments, and building positive relationships with families during a period of growth and change.
Key Responsibilities Manage inbound calls and email enquiries from families and childcare centres Support families through the enrolment process and provide general information Respond to customer enquiries and complaints with empathy and professionalism Monitor shared inboxes and maintain accurate records and case notes.
Build strong relationships with families and centre teams through clear and supportive communication Work collaboratively within a close-knit Family Care team in a fast-paced environment What's on Offer ASAP start with interviews taking place face-to-face onsite.
3 month fixed-term contract Full-time hours,



Monday to Friday between 8:00am and 5:00pm $36 per hour + superannuation Office-based role Join a welcoming and collaborative team environment during an exciting growth phase About You To be successful in this role, you will bring: Previous experience in customer service or contact centre environments Strong written and verbal communication skills with a relationship-focused approach Confidence managing enquiries and supporting families in a professional and empathetic manner Experience within childcare, NDIS, community services, or child safety environments will be highly regarded A positive attitude and ability to thrive in a rapid-paced team environment Ability to commence immediately Please note successful candidates will be required to hold or complete a Working with Children Check prior to commencement.

📌 Customer Support Officer (Brisbane)
🏢 Troocoo
📍 Brisbane