Ayan Infotech are urgently looking for a ServiceNow Subject Matter Expert (SME) for a long term contract job opportunity in Melbourne.
All applicants must have full unrestricted work rights in Australia.
Title: ServiceNow Subject Matter Expert (SME) Location: Melbourne Type: Contract (6-12 months+) Required Skills and Experience: 10 or more years of experience in ServiceNow design and hands-on developments projects (this is ServiceNow Technical specialist role and NOT an e2e Architect role).
Knowledge in ServiceNow best practice and methodology (NowCreate, Business Smart customisation, Heath Scan, ATF) Past hands-on individual contribution experience in enterprise environment: Code and scripts development from design, build, test and deploy for production use, covering ITSM, CSM and CMDB and integration using scripted REST API, and connectors.
ServiceNow platform upgrades ServiceNow Platform performance troubleshooting, tuning, and sizing Understand valuable vs bad configurations, coding,



and customisation practices.
Management of stakeholders (business, architects, engineers) and ability to drive right outcome from them.
Positive work attitude and one-team mindset.
ServiceNow technical consultations for Architects, BA, BCL, and Service+ program.
ServiceNow Out-of-the-Box vs Customisation Assessment (Impact to Maintainability Upgradability).
Peer review and feedback for Architecture Solution Context and Epic acceptance-criteria.
Lead DSO pre-PI planning for business epics, including impact assessment and bottom-up estimation.
Support DSO manager in planning tech debt and Innovation epics.
ServiceNow design governance, review, and acceptance during implementation.
Support with tech directions for Dev teams in resolving issues during build/test.
Contact: ************ for more details.

📌 Servicenow Subject Matter Expert (Sme) - Melbourne
🏢 AYAN INFOTECH
📍 Melbourne