Our Albany Member Service Centre is looking for an exceptional Member Solutions Lead to assist the manager in leading the branch.
This is a Full Time, permanent opportunity.
In this role you'll be a crucial part of our leadership team, working closely with the Team Manager to ensure the smooth day-to-day operation of the branch.
What you need to know: Location : RAC Albany Member Service Centre Working hours : Monday to Friday, 8.45am to 5.15pm Salary: $81,151 + super + performance based bonuses + Loading What you will be doing: Manage member enquiries by engaging with them in person or via phone/email Provide support and accurate general advice or up to date information on products and services.
Building and maintaining relationships with members recommending products tailored to suit their individual needs Additionally, you will be: Supporting daily/weekly/monthly leadership routines with the Team Manager.
Motivating and leading team members to achieve outstanding results.
Encouraging continuous improvement in productivity, service levels, and sales.
Conducting monthly quality assurance assessments.
Developing and overseeing coaching plans for team members to address development needs.
Providing relief Team Manager duties when necessary.




Promoting RAC products and marketing campaign offerings to maximize sales opportunities.
Actively participating in ongoing development activities, including coaching, stand-ups, and check-ins.
What we are looking for: As a member-focused organisation, alignment to our values is essential and we are looking for a seasoned customer service professional with sales experience, ideally in a busy, multi-tasking environment.
Additionally, the successful candidate will: Be a fully trained Insurance Member Solutions Consultant, upskilled in Motor and Home products Experience in working to achieving KPI's/ targets both individually The ability to adapt Excellent communication skills with the ability to listen The ability to demonstrate empathy and resilience in assisting members in difficult situations; Robust computer literacy and ability to use many applications at once whilst having conversations.
What can we offer you?
Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services An inclusive

📌 Member Solutions Lead (Albany)
🏢 Rac Wa
📍 Albany