Fixture Health & Demo Functionality
Details
Brisbane
About Us
Retail Safari
as part of
Strikeforce
is a dynamic and innovative field marketing services agency offering its clients effective customer contact through a diverse range of channels including merchandising, assisted selling, mystery shopping, and brand activation.
About Our Client
Meta Reality Labs
, a division of
Meta Platforms
is dedicated to bringing the future to life creating smart, stylish, and connected products that change the way people see and experience the world. The team is behind products such as the
Meta Quest
VR headsets and the
Meta AI Glasses
, blending cutting‐edge tech with everyday style.
Meta smart glasses combine AI, camera, and voice control in the iconic
Ray‐Ban & Oakley designs
— letting people capture moments, stay connected, and experience the world in a whole new way.
About The Role
Reporting to the
Meta National Account Manager
, as a Retail Experience Technician on the Meta Program you are responsible for maintaining consistent visual merchandising standards and fixture operational excellence across Meta's entire Australian retail network through:
Break‐Fix & Maintenance Execution on Meta's in‐store product displays
Visual Merchandising/Demo Tech Compliance
Field & Physical Merchandising Project Support
Store Visitation & Call Cycle
Fixture Health & Demo Functionality
Brand Representation
Relationship Building
Your primary role is to ensure Meta's physical retail presence operates at the highest possible standard nationwide — delivering rapid issue resolution, consistent brand presentation, and reliable fixture functionality across all retail touchpoints. You are required to portray Retail Safari and our client in a skilled light in public whilst performing all required tasks.




About You
You are a highly organised, hands‐on operator who takes pride in presentation, consistency and attention to detail. You enjoy working independently in the field, problem‐solving on the go, and ensuring every store visit leaves Meta's retail presence looking and functioning at its best.
You will be confident working across multiple retail environments, building strong relationships with store teams and internal stakeholders, and representing both Retail Safari and Meta in a professional manner at all times.
The ideal person for this role will have strong visual merchandising standards, a practical understanding of fixture maintenance, technical proficiency, and the ability to identify issues, resolve them quickly, and communicate clearly. You will be proactive, reliable and comfortable managing a national call cycle while maintaining a high level of execution across every touchpoint.
Most importantly, you will care about the customer experience and understand the impact that well‐presented, fully operational displays have on brand perception and sales performance.
To be successful, you will need to have the following key competencies:
Key Competencies
Retail experience in the consumer electronics space
Experience maintaining premium visual merchandising standards
Ability to troubleshoot and resolve fixture, display and demo technology issues
Highly organised,



with the ability to manage a regular store visitation schedule and national call cycle
Confident working independently in the field with minimal supervision
Strong communication skills, with the ability to provide clear updates and reporting
Ability to build and maintain positive relationships with retail partners and store teams
Proactive approach to identifying issues, escalating concerns and following through on outcomes
Comfortable working across multiple retail environments
Reliable, accountable and able to execute tasks consistently to a high standard
Practical, hands‐on mindset with a strong focus on fixture health and operational excellence
Understanding of how visual merchandising, demo functionality and brand presentation impact the customer experience
About The Offer
Full time role on a maximum term contract working Monday – Friday
Attractive base salary plus superannuation
Paid training with ongoing training and development
Collaborative, innovative, and engaging culture
Career opportunities within our business (including but not limited to leadership positions, Client Service Managers, Account Managers, etc) – Sky's the limit
Mates rates with corporate partners e.g. health insurance, retailers and more
24/7 access to Employee Assistance Program
Tools of the trade provided to help you get the job done
About Strikeforce
Strikeforce AMC is a progressive Australian company representing a portfolio of market leading brands ranged nationally in supermarkets, hardware and mass merchants. For over 40 years we have assisted with shopper marketing solutions across Australia.
Our People Succeed because they genuinely love what they do, if this sounds like you, we would love to hear from you.
#J-*****-Ljbffr

📌 Retail Experience Technician - Meta (Brisbane)
🏢 STRIKEFORCE AMC
📍 Brisbane