Myfreight is a leading Australian provider of freight and logistics solutions with over 35 years of industry experience. We deliver reliable, efficient, and innovative services to a diverse range of clients, underpinned by our values of integrity, teamwork, and a commitment to sustainability.
We are now seeking an Dedicated Account Manager to take ownership of one of our largest accounts. This is an opportunity to manage a high-profile portfolio and make a meaningful impact within a growing business. If this sounds like you, we'd love to hear from you.u.
About the role
Are you an experienced Account Manager or Customer Service Professional with a background in freight / transport / logistics / 4PL looking for an opportunity to step into a truly dedicated, embedded Account Management role? If so, this might just be the role for you.
As a Dedicated Account Manager at Myfreight, you will be the primary point of contact and accountability for a major national client account. This is a full-time, on-site role based in Keysborough, with one day per week at our Ringwood head office. You'll work closely with the client's warehouse and office teams day-to-day, managing end-to-end national logistics performance and acting as the critical link between the client and Myfreight's internal teams, carriers, and stakeholders.
This role reports to the Customer Experience Manager and sits within our National Sales & Marketing team.
We care and we deliver. Our personal approach to both staff and customers makes Myfreight a genuinely great place to work
Love who you work with. We hire good people who are genuinely nice to be around
Immediate start available with comprehensive handover, training, and onboarding support
Weekly pay




Ongoing mentorship from an experienced and dedicated team
Real development pathways for high performers in this role have the opportunity to grow into management
Supported training including Chain of Responsibility, Dangerous Goods compliance, advanced Excel, and domestic/international supply chain operations
Employee wellbeing initiatives including mental health support and flexible work arrangements where possible, corporate gym membership rates to local health clubs, Employee Assistance Program for mental health support and exclusive company discounts through our HR platform.
Primary accountabilities include but are not limited to:
Your day-to-day will be diverse and fast-paced, spanning relationship management, performance reporting, compliance, and operational support:
Act as the dedicated, on-site representative for a major national account taking full accountability for national logistics performance
Produce and deliver daily reporting across key metrics including cost, DIFOT, pickups, customer service enquiries and resolutions
Manage carrier performance against SLA metrics, conducting frequent performance and improvement meetings with carriers servicing the client
Provide both proactive and escalation-level attention to customer service enquiries and complaints
Identify and report opportunities for alternative solutions that improve cost or service outcomes




Manage and log Dangerous Goods and Compliance matters in line with Chain of Responsibility requirements
Host and facilitate weekly internal stakeholder meetings, setting and tracking action points
Conduct regular training sessions for client users and identify gaps in system usage
Perform weekly pre-invoicing checks - reconciling freight invoice discrepancies by reviewing finance exception reports and validating charge variances against quoted rates
Prepare strategic reviews, forecasts, and custom analytics reports for internal and external stakeholders
Provide daily updates to the National Sales Manager on activity, milestones, and priorities
Support and participate in management and professional development meetings
What we're looking for
Experience in Account Management or Customer Service, within 4PL, freight or logistics
Strong administration skills with high attention to detail, particularly around reporting and data reconciliation
The ability to work professionally and amicably with warehouse and executive staff
Proficiency in MS Excel (intermediate to advanced), Word, and PowerPoint
Excellent analysis and reporting skills and competency in building and presenting performance data
Demonstrated ability to build and maintain strong, trust-based relationships at all levels
Experience managing carrier or supplier performance against contracted SLAs
Understanding of Chain of Responsibility and Dangerous Goods compliance is a strong advantage
A proactive, solutions-focused mindset with the ability to work independently in a client-facing environment
* Please note
we can only accept applications with full working rights within Australia
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📌 Account Manager (Melbourne)
🏢 Myfreight
📍 Melbourne