About your new role
This is a permanent full-time position (38 hours per week) within the Customer Services team, supporting the day-to-day operations of the department and ensuring a high standard of service delivery across the hospital. In this role, you will support the Customer Service Team Leader by coordinating workflow, assisting with staff rostering, and providing leadership and guidance to Customer Service Officers. You will act as the first point of escalation for operational or staff-related matters and ensure patients, colleagues, and visitors receive exceptional service both in person and over the phone. Approximately 60% of your time will be spent performing Customer Service Officer duties, including admissions processes and responding to enquiries, while the remaining time will focus on team coordination, operational support, and leadership responsibilities. You will be supported by an experienced and collaborative team committed to delivering outstanding service and patient-centered care.
Why work for SVPHM
Salary packaging available (increase your take-home pay)
Access to discounted gym membership through Fitness Passport
Option to join our Give4Good workplace giving program
Work-life balance, including the option to purchase additional leave
Staff discounts on hospital admissions to any SVHA Private Hospital
About you
Previous hospital clerical or healthcare administration experience
Demonstrated customer service experience in a fast-paced environment
Team leadership or supervisory experience




Experience with staff rostering and workflow coordination
Understanding of health fund processes and billing enquiries
Knowledge of medical terminology (or relevant certification)
Strong verbal, written and interpersonal communication skills
Excellent time management and organisational skills
Ability to work collaboratively within a multidisciplinary team
Proficiency in Microsoft Office applications
Experience with patient management systems (IBA experience desirable)
Commitment to confidentiality, quality and patient-centered care
Requirements
National Criminal History Check
Working with Children Check
SVHA Staff Health Screening Immunisation Policy, which may include mandatory vaccinations (such as influenza).
SVHA generally requires staff to be fully vaccinated against COVID-19.
Closing Date: 11 September *******:59pm
Reconciliation Action Plan
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, protected, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our commitment to reconciliation and closing the gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.



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About St Vincent's Private Hospital Melbourne
Our experienced team of clinical professionals, caregivers and support staff are equipped to provide the highest level of therapeutic, medical and surgical services. We work together to ensure patient safety, well-being and recovery. We are a not-for-profit Catholic private hospital operating across four sites in Fitzroy, East Melbourne, Kew and Werribee. Our services are guided by the values of Compassion, Justice, Integrity and Excellence.
About St Vincent's Health Australia
St Vincent's Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in ****. Founded by the Sisters of Charity more than 180 years ago, St Vincent's is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead's vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent's Health Australia is today the nation's largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities. The St Vincent's family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more.
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📌 Customer Service Assistant Team Leader (Melbourne)
🏢 St Vincent's Health Australia
📍 Melbourne