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Senior Project Officer - Clerk 9/10 - Service Improvement and Reporting - DSPA
Department: DS&PA-Service; Improvement & Reporting
Department/Agency: Department of Communities and Justice
Location:
Parramatta, NSW, AU, ****
Senior Project Officer
Service Improvement and Reporting – DSPA
Principal location – Parramatta - Flexible working arrangements maybe negotiated.
Employment type – Ongoing – Full time (35 hours)
Salary – Clerk Grade 9/10, Base Salary ($133,348 - $146,945), plus employer's contribution to superannuation and annual leave loading
Your role
Join the Service Improvement and Reporting team within the Divisional Support and Public Accountability (DSPA) branch of Law Reform and Legal Services, NSW Department of Communities and Justice. This is an exciting prospect to lead complex projects that improve ministerial workflows, business processes and reporting systems that support transparent service delivery and public accountability. Youll work with a broad range of stakeholders to deliver meaningful improvements that enhance how the division operates and delivers services to its customers.
What you'll do
As part of the Service Improvement and Reporting team within Divisional Support and Public Accountability (DSPA), you will lead the planning, delivery and evaluation of strategic projects that strengthen ministerial workflows, reporting processes and business operations across the division.
You will also:
Lead and coordinate complex projects from planning through to implementation and evaluation, ensuring outcomes are delivered on time, within scope and to quality standards.
Identify opportunities to improve ministerial workflows, business processes and reporting systems through research, analysis and stakeholder consultation.
Develop project plans, monitor progress, manage risks and issues, and provide timely reporting on project performance and benefits.




Build and maintain productive relationships with internal and external stakeholders through effective communication, consultation and negotiation.
Provide expert advice and recommendations to support informed decision-making and continuous service improvement.
Prepare high-quality project documentation, reports, briefings and business cases for senior leaders.
Coordinate project governance activities and ensure compliance with agency project management methodologies.
Manage competing priorities across multiple interconnected projects while maintaining high standards of delivery.
Contribute to a collaborative, customer-focused culture that values innovation, continuous improvement and accountability.
Provide guidance and oversight to project team members or contractors, where required.
Work as part of a collaborative and high-performing team that is committed to service excellence, innovation and continuous improvement.
What we're looking for
Demonstrated experience leading complex projects from planning to implementation, applying sound project management methodologies to deliver quality outcomes within agreed timeframes and priorities.
Strong stakeholder engagement and communication skills, with the ability to build productive relationships, negotiate effectively and influence positive outcomes across diverse business areas.
Proven analytical and problem-solving skills, with experience identifying opportunities for business improvement and developing practical, evidence-based recommendations.
Relevant tertiary qualifications or equivalent experience,



with the ability to manage competing priorities and contribute to a collaborative, customer-focused and high-performing team.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
To apply directly via the DCJ Careers site click here . Search for the job and click the 'Apply now' button.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
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📌 Senior Project Officer - Clerk 9/10 - Service Improvement And Reporting - Dspa (Sydney)
🏢 Nsw Department Of Communities And Justice
📍 Sydney