Brotherhood of St Laurence – Frankston VIC
An exciting 12‐month full‐time opportunity based in Frankston, with flexible working hours and the option of a later start.
Service Coordinator
An exciting 12‐month full‐time opportunity based in Frankston, with flexible working hours and the option of a later start.
What we offer our employees
Salary packaging options to increase your take‐home pay – up to $18,500 can be packaged each year (via AccessPay)
Career development opportunities
17.5% leave loading
Flexible working arrangements
Employee Assistance Program
Discounted health insurance and annual flu vaccinations
About the role
We are seeking an experienced
Service Coordinator
who canprovide supervision to Support at Home program Community Support Workers (CSW), as well as providing high-level administration support and service coordination to the Support at Home Participants. In this role, you will work closely with internal and external stakeholders toensure a high quality of service is arranged and provided in accordance with the BSL Participant needs and preferences.
Salary:
$78,****** - $84,****** per annum, based on skills and experience plus 12% superannuation (pro-rata for part-time employment)
Key Responsibilities
Proactively develop and implement a consumer driven approach to program delivery, to meet the changing needs of Participants and other stakeholders.
Provide leadership, coaching and management to staff to develop a high performing team, including oversight of onboarding, training and development, and performance.
Be the first point of contact for Participants and respond efficiently to all service scheduling related queries.
Collaborate with the Business Support Manager and Business Support Coordinator for effective staffing allocation and structure to meet operational requirements. Ensure effective recruitment of suitably qualified staff.
Coordinate all services requests from Case Managers and Participants, including service implementation.
Coordinate Participant,



service provider and Case Manager correspondence.
About Brotherhood of St Laurence
BSL is committed to creating an Australia free of poverty. For over 90 years, we have partnered with communities, governments, and organisations to drive systemic change and deliver services that support people across all life stages.
With more than 1,400 employees and 1,000 volunteers, we work to ensure everyone can participate fully in social, civic, and economic life with dignity and respect.
What we are looking for
We are seeking a motivated and experienced service coordinator who is passionate about driving continuous improvements and supporting BSL's mission.
Key skills and experience
Experience working in a similar role within the Aged Care sector and/or Disability sector.
Certificate IV in Community and/or a related discipline
Experience in developing, leading and motivating teams to achieve business objectives.
Demonstrated organisational skills with a focus on achieving goals, developing workplans and setting appropriate priorities.
Proven ability in coordinating and/or scheduling services.
Solid computer literacy skills
Well-developed organisational and time management skills
If this sounds like the right fit for you
We'd love to hear from you.
Applications close:
11:59 pm Wednesday, 26 August ****
We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.
Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.
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📌 Service Coordinator (Melbourne)
🏢 Brotherhood Of St Laurence
📍 Melbourne