About Us:
Direct Care Resources (DCR) is a leading care provider across Southeast Queensland, delivering high-quality Supported Independent Living, community access, and child protection services for over 28 years.
Our commitment to
participant care, safety, and wellbeing
sits at the core of everything we do. We pride ourselves on creating meaningful outcomes for individuals while fostering a culture built on
teamwork, respect, trust, and integrity
.
About the Role:
We are seeking an experienced and passionate Senior Manager – Care Planning & Practice to lead and support a team of care management professionals across child safety and disability services.
This is a key leadership role responsible for ensuring the delivery of high-quality, compliant, and person-centred care outcomes, while driving operational performance and supporting complex case management.
You will work closely with senior leadership, including the General Manager (Care Operations), to ensure best practice is implemented across the organisation.
Please note:
While our head office is based in
Murarrie
, this role will primarily support clients across the
South-West region
, and
frequent travel to client homes will be required
.
Key Responsibilities
Lead and mentor a team of Care Managers to achieve operational and care outcomes
Ensure high-quality service delivery aligned with NDIS, child protection, and regulatory frameworks
Provide guidance on complex case management across disability and child safety clients
Monitor performance, identify gaps, and implement continuous improvement strategies
Manage financial and operational targets, including budgets and resource allocation




Oversee recruitment, training, and workforce capability development
Engage with families, stakeholders, and external agencies to ensure positive outcomes
Represent DCR in external forums, including tribunals (e.g. QCAT) where required
Ensure compliance with HSQF, NDIS Practice Standards, and relevant legislation
About You
To be successful in this role, you will bring both leadership capability and strong clinical or care management experience.
Essential:
Bachelor's degree (or higher) in Community Services, Social Work, Human Services, Psychology, Nursing, Child Safety, Youth Work, or a related discipline
. Tertiary qualifications are a mandatory requirement for this position.
Minimum 3 years' experience in care or case management
Demonstrated experience managing and leading a team
Strong working knowledge of at least one of the following:
NDIS
Child Protection
Aged Care or Health Care
Proven ability to manage complex client needs
Excellent stakeholder engagement and communication skills
Requirements (or willingness to obtain):
Driver's licence
First Aid & CPR
Blue Card
NDIS Worker Screening Check
What We Offer
Competitive salary package
Additional annual leave for on-call roster participation




Opportunity to influence and lead high-impact care services
Supportive leadership team and cooperative culture
Career progression within a growing organisation
Working Conditions
Full-time role (Monday to Friday, 9:00am – 5:00pm)
Some flexibility required to support operational needs
Participation in an after-hours on-call roster (rotational)
Apply Now
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a case manager?
What's your expected annual base salary?
How much notice are you required to give your current employer?
Are you available to work public holidays?
Have you completed Bachelor's degree (or higher qualification) in Community Services, Social Work, Human Services, Psychology, Nursing, Child Safety, Youth Work, or a related field is mandatory for this position.
Do you have previous Senior case manager or Case manager experience?
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