The Translink Operations Centre (TOC) ensures the smooth operation of South East Queensland's public transport network, monitoring performance and service connectivity 7 days a week. With a focus on peak periods and major events, the TOC uses real-time systems, data analysis and on-the-ground intelligence to quickly identify and assess service disruptions. Working closely with delivery partners, the team coordinates timely, multi-modal responses to minimise disruptions and maintain reliable service for customers.THE ROLE:As the Advisor (Operational Customer Communications) within the Translink Operations Centre (TOC), you will oversee the day-to-day operations of real-time Communication Coordinators, ensuring effective and timely dissemination of information to enhance public transport communication. You will play a crucial role in maintaining seamless communication channels, promoting efficiency and addressing any real-time operational challenges to uphold the high standards of service delivery across Queensland's public transport network.Some of your responsibilities will include:- Supervise real-time Communication Coordinators to ensure timely and accurate dissemination of information related to public transport Collaborate with relevant stakeholders to coordinate communication efforts and address any operational challenges promptly.- Monitor and analyse communication processes, identifying areas for improvement and implementing solutions to enhance overall effectiveness.- Review and approve complex messaging to ensure accuracy, clarity and alignment with organisational standards before dissemination by Communication Provide guidance and training to Communication Coordinators,



fostering a highperformance culture and maintaining a cohesive team within the TOC.Mandatory qualifications and conditions- The successful applicant may be required to work outside normal business hours to support the 24/7 operational team, including weekends and public holidays.- Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role.ABOUT YOU:To thrive in this role, you will need to demonstrate the following:- Minimum of 3 years of relevant experience in communications, preferably in a public transport or similar operational environment.- Exceptional written and verbal communication skills.- Demonstrated ability to collaborate with various stakeholders, including internal teams and external partners.- Strong attention to detail, especially in reviewing and approving complex messaging to uphold accuracy and reliability.- Ability to adapt to dynamic and fast-paced environments, making sound decisions under pressure.WHY JOIN US:We can offer you benefits such as:- a *****-hour working week- an Enterprise Bargaining Agreement that provides regular pay increases and other perks- generous superannuation of *****%- paid parental leave for eligible employees- a range of development opportunities including unlimited use of LinkedIn Learning- access to an Employee Assistance Service + more.Any questions, please reach out to Jennifer Kerr, Principal Advisor on ************We'd love to hear from you!Applications to remain current for 12 months.Job Ad Reference: QLD/*********Closing Date: Wednesday, 19 August ****This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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📌 Advisor (Operational Customer Communications) (Brisbane)
🏢 Queensland Government
📍 Brisbane