Primary DetailsTime Type: Full timeWorker Type: EmployeePlease see more information about QBE careers hereOpen to all QBE office locations nationallyFixed term contract positions, full-time hoursHybrid roles - 2 days in the officeThe opportunityWe are looking for experienced Claims Officer's to join our catastrophe claims team, managing end-to-end property claims from major events like hail, cyclones, storms, floods, and bushfires.
This hybrid role offers the chance to work autonomously while being part of a fast-paced, supportive team that values resilience, trust, and a strong work ethic.About QBEAt QBE, we get to the heart of what matters for our customers.
And we do it all with a human touch.We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact.
It's an exciting time.
We're building momentum towards our vision to become the most consistent and innovative risk partner.What if you could have a positive impact - at work and in the world?
As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.Your new roleManage end-to-end catastrophe claims across events such as hail, cyclones, storms, floods, and bushfires.Apply case management expertise to assess, process, and resolve claims efficiently and empathetically.Handle property claims with accuracy and compliance, ensuring timely and fair outcomes for customers impacted by catastrophic events.Operate independently in a hybrid environment while contributing to a high-performing, collaborative team.Demonstrate resilience and sound judgement in a fast-paced,



high-pressure setting.Uphold behavioural standards and foster trust through clear communication and ethical decision-making.About YouProven experience in claims or case management within insurance or similar environmentsDemonstrated portfolio management experience, managing multiple claims or clients concurrently.Confident engaging with a wide range of stakeholders, with strong communication and relationship management skills.Proven ability to navigate competing priorities, resolve conflict, and make sound decisions in a fast-paced environment.High attention to detail with a strong focus on quality and compliance.Customer-focused mindset with experience in roles involving multiple touchpoints and service delivery.Benefits'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balanceFree holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice18 weeks' gender-equal flexible leave for all new parents, including paid superRewards & Recognition**** Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program**** Most Inclusive Workplace at the Australian HR Institute (AHRI) AwardsRanked in the top ten in the AAGE Top Graduate Employers **** for medium sized program as voted by graduatesSkillsCase Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 28/08/2026 11:59 PMQBE recognises the value of diverse perspectives and experience.
We are committed to an inclusive workplace where everyone feels valued and respected for who they are.
If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at .
Equal Employment OpportunityQBE is an equal prospect employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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📌 Claims Officer (New South Wales)
🏢 Qbe Insurance
📍 New South Wales