Brendale, Brisbane QLD | Full-time | Monday–Friday
Base salary + sales target incentive program
About Velflex
Velflex is Australia's leader in heat transfer solutions. For 20 years, we've helped apparel decorators, brands, schools, sporting organisations and businesses bring garments to life through custom heat transfers, heat presses, vinyl, DTF equipment, consumables and industry-leading education.
We're a growing, family‐owned Australian business with a strong national customer base and a team that genuinely cares about innovation, customer service and doing great work.
The opportunity
We're looking for a confident and proactive Outbound Customer Engagement Specialist to help drive the next stage of Velflex's growth.
You'll reconnect with past customers, strengthen relationships with active customers, identify recent opportunities and work closely with our Business Development Manager to grow custom transfer sales.
This is not a high‐pressure call‐centre position. It's a relationship‐focused role built around smart follow‐up, confident conversations, helpful product knowledge and earning the trust of our customers.
What you'll be doing
Re‐engaging inactive and lapsed customers
Building and maintaining relationships with active customers
Helping customers order more consistently and get greater value from Velflex's products
Reaching out to prospective customers by phone and email
Supporting our Business Development Manager with lead research, customer lists and opportunity development
Following up quotes, samples, enquiries and previous orders
Helping customers choose the right transfer product for each job
Booking phone calls, virtual meetings and occasional local customer visits
Preparing quotes and assisting with order processing when required




Maintaining accurate customer records and follow‐up activity in HubSpot and NetSuite
Working closely with Customer Service, Pre‐press, Production, Dispatch and Management
Assisting the wider Sales and Customer Service team during busy periods or staff leave
What success looks like
Re‐engaging past customers and generating new opportunities
Helping active customers order more consistently
Increasing custom transfer sales
Following up quotes, enquiries and opportunities promptlySupporting new customer acquisition
Keeping CRM records accurate and up to date
Building strong relationships with customers and internal teams
Contributing to monthly sales growth and team targets
About you
You enjoy chasing opportunities, building relationships and following through properly.
You'll be:
Confident, engaging and charismatic on the phone
Comfortable making outbound calls and starting conversations
Commercially minded without being pushy
Organised and disciplined with follow‐up
Resilient when customers are busy or not ready to purchase
A strong communicator by phone and email
Curious enough to ask good questions and understand customer needs
Comfortable working with customer lists, CRM systems and sales activity tracking
Motivated by growth, targets and creating momentum
Able to build customer trust over time
A collaborative team member who works well across sales, customer service and production
Previous experience in sales, account management, customer success, internal sales,



retail sales, printing, apparel or manufacturing would be highly regarded.
Experience in heat transfers or garment decoration is a bonus, but it isn't essential. We can teach you the technical side if you bring the right attitude, energy and desire to grow.
Join a growing Australian company with serious momentum
Play a meaningful role in Velflex's next stage of growth
Base salary plus participation in our sales target incentive program
Full training in custom heat transfers and apparel decoration
Work closely with an experienced Business Development Manager
Supportive Sales and Customer Service team
Opportunity to grow as the role and business develop
Brendale location with on‐site parking
Hybrid working opportunity once established in the role
Regular team events, BBQs and celebrations
Branded shirts and uniforms
Barista‐grade coffee machine for proper daily coffee
A family‐owned business where committed people are recognised and looked after
Our values
Respect. Resilience. Trust. Honesty. Pride.
These values form Velflex's DNA and guide how we work with our customers, partners and one another.
Location: Brendale, Brisbane QLD
Employment: Full‐time
Hours: Monday–Friday, standard business hours
Working arrangement: Office‐based during training, with hybrid opportunities once established
Travel: Occasional local customer visits and interstate travel for trade shows and events
Licence: A current Australian driver licence is required
Working rights: Applicants must have current Australian working rights. Sponsorship is not available for this position.
If you're proactive, confident and motivated by building relationships and creating opportunities, we'd love to hear from you.
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📌 Outbound Customer Engagement (Queensland)
🏢 Velflex
📍 Queensland